Text Message Opt-In

This page explains how customers agree to receive text messages from Decon Duct Cleaning and how that consent is recorded.

Program

Decon Duct Cleaning (a DBA of Decon Restoration LLC) sends service-request and quote text messages: request confirmations, appointment scheduling and reminders, and quote follow-ups. Main line (803) 215-3989; texts are sent from (803) 989-7942.

Method 1 - Verbal Opt-In on Inbound Calls

Our phone assistant or staff read this full script to callers:

Agent: "This is Decon Duct Cleaning. Can we text you at this number to confirm your service request and follow up on your quote? Message and data rates may apply. Message frequency varies. Reply STOP to opt out or HELP for help. Do you agree?"

If the caller says yes: "Thank you, you'll receive a text from (803) 989-7942 confirming your request."

If the caller says no or the answer is unclear: "No problem, we won't text you. We'll follow up by phone."

Consent is never required to get service.

How Consent Is Recorded

The caller's phone number, the date and time, the call recording/transcript, and the caller's "yes" answer are logged and kept as our record of consent.

Sample Consent Log Entry

Below is an example of how a consent record looks. It uses fake sample data.

Example (sample data)
Phone
(555) 010-0123
Date/time
2026-10-20 10:14 AM ET
Method
Verbal (inbound call)
Script read
Yes (v1)
Caller answer
"Yes"
Recording/transcript
stored (call ID SAMPLE-0001)
Status
Opted in

Sample First Confirmation Text

The first text a caller receives after agreeing:

Example (sample data) - text from (803) 989-7942
Decon Duct Cleaning: Thanks for your request! We received it and will confirm your appointment shortly. Msg frequency varies. Msg & data rates may apply. Reply STOP to opt out, HELP for help.

Method 2 - Web Opt-In

Our quote form at https://deconductcleaning.org/#quote has an optional, unchecked-by-default checkbox next to the phone field that reads:

"I agree to receive text messages from Decon Duct Cleaning about my service request and quote. Message frequency varies. Message and data rates may apply. Reply STOP to opt out, HELP for help. Consent is not a condition of purchase."

Checking it is not required to submit the form.

Opt-Out and Help

Reply STOP to stop at any time; you'll get one final confirmation message. Reply HELP or call (803) 215-3989 for help.

Message frequency varies. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. Consent is not a condition of purchase.

Mobile information will not be shared or sold to third parties or affiliates for marketing/promotional purposes.

Services

Service Areas

Call (803) 215-3989 for a free quote